We use your feedback to change how we do things and these are detailed in our regular engagement reports.
Recent examples include:
|You find it confusing to know which service to use when you need urgent care or advice||Updated our Urgent Care Guide detailing local services and when to use which one||The guide is available on our website and printed copies are being produced and will be available in public places such as GP practices across the area shortly. We are also working with mental health service users to develop a Mental Health Urgent Care Guide|
|We should work more closely with the voluntary sector||We have worked with the voluntary sector to start to develop an approach to do this||This approach has been discussed at our Partnership Board meeting|
|Locality Patient Groups would like to know more about Primary Care Networks (PCNs) including what they are and their role||The PCNs are attending the Locality Patient Group meetings to talk to them about their role and developing future plans in more detail||Locality Patient Group members are also beginning to meet in their PCN groupings to enable more details discussions|
|You would like to know if any of the issues with medicines supplies are due to EU Exit||There can be stock issues but these are not related to EU Exit. Often it is companies selling their medication to where they can get the best price across the world||Locality Patient Group members will share this information with members who have raised concerns. Information is also available on the national gov.com website|
|You were not aware of the recent national changes to over the counter medications||The CCG has provided each GP practice with posters and leaflets to display||Locality Patient Groups will check with their GP practices|
|You had concerns about the confidentiality of patient information through the electronic prescribing system||Information is shared securely through NHS IT systems which are fully compliant with data protection requirements||Locality Patient Groups will share this information with members who have raised concerns|