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Improving quality and reducing variation

Objective five

We will eliminate variable standards and ensure consistency in the quality of services across all care providers.  It should not matter where you go, the care you receive should be of the same high standard wherever and whoever you are.

There will be no concessions on quality - all commissioned health services must be effective, safe, focused on each individual and efficient.  We want to reduce the variation of quality across commissioned healthcare services, see improved clinical outcomes for patients and receive increasingly positive reports from them about their care.

And when things get busy, we want operational pressures to be well managed and closely monitored to detect poor patient experience or compromised safety.