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Long-term conditions

Long-term conditions - listening to you

Starting In the second half of 2015 we began asking people with one or more long-term conditions to tell us about the care they receive from the local NHS.

The first stage of this research involved a questionnaire, designed to find out a bit more about the services people receive now, whether those services work well, and how things could be changed for the better. And then in early 2016 we followed that up by holding a series of discussions with groups of patients which aimed to gain a deeper understanding of people's experiences of the care they receive, and their thoughts about how NHS services could improve in future.

Finding out more about the care of people with long-term conditions is essential, because more and more people are now living with conditions such as diabetes, heart failure, arthritis, multiple sclerosis, or COPD.

All of that feedback has now been brought together into a single report, which can be found at the bottom of this page along with a series of appendices which set out the survey results, and the summaries of each discussion.

This feedback is now being shared with NHS commissioning staff who will use it - along with other key pieces of information such as clinical best practice, and the views of local clinicians - to help them to make decisions about services should be set up in the future.

Many thanks to everyone who took the time and trouble to take part, especially those who kindly agreed to attend the group discussions.