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Concerns, complaints and compliments

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Fareham and Gosport Clinical Commissioning Group aims to commission high quality services. 

Sometimes things go wrong and when they do we want you to tell us about it. We recognise the value that complaints can provide in planning for the future and in improving services for the benefit of the local community.

We are also very pleased to receive feedback and compliments about our work or the quality of health services you have received as a local resident.

Please note, NHS staff have the right to be treated with respect at all times, and will not tolerate rudeness of any kind. This includes aggressive behaviour or comments and swearing. If this is carried out over the phone we support any member of staff’s decision to terminate the call. All instances of physical abuse to any member of staff will be reported to the police as an assault.

How to complain - Video

Watch this video (produced by the Parliamentary and Health Service Ombudsman) which uses British Sign Language to give you tips on making a complaint to the NHS in England, including where to get advice and support.

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NHS Funded Continuing Healthcare and Funded Nursing Care

These services are commissioned on behalf of Fareham and Gosport Clinical Commissioning Group by NHS West Hampshire Clinical Commissioning Group and any complaints and concerns relating to these services should be referred to:

In writing:

Patient Experience and Complaints
NHS West Hampshire Clinical Commissioning Group 
Omega House
112 Southampton Road 
Eastleigh
SO50 5PB

Email:

Email WHCCG.yourfeedback@nhs.net    

Telephone:

0800 456 1633